Privacy, Terms and Conditions

Privacy Policy

Effective Date: 26 June 2025

The Coffs Harbour Musical Comedy Company (“CHMCC”, "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website chmcc.org.au or engaging with our services, you agree to the practices described in this Privacy Policy.

1. Who We Are CHMCC is an organization dedicated to community based theatre. Our contact details are:
Address: CHMCC, c/- The Secretary, PO Box 1466, Coffs Harbour NSW 2450
Email: info@chmcc.org.au

2. What Personal Information We Collect We may collect the following types of personal information:
 - Identity Information: Name, date of birth, gender.
 - Contact Information: Email address, phone number, postal address.
 - Financial Information: Credit card or bank account details (if applicable, e.g., for payments or donations).
 - Technical Information: IP address, browser type, device information, and website usage data (e.g., via cookies).
 - Other Information: Any additional details you provide voluntarily, such as through forms, surveys, or communications with us.
 - **Children’s Privacy** If we collect personal information from individuals under 18 (e.g., for youth programs), we will seek consent from a parent or guardian where required and take additional steps to protect their privacy.
 We only collect personal information that is reasonably necessary for our functions or activities.
      
3. How We Collect Personal Information 
We collect personal information in the following ways: 
 - Directly from You: When you fill out forms on our website, contact us via email or phone, or use our services.
 - Automatically: Through cookies and analytics tools when you visit our website (e.g., Google Analytics).
 - From Third Parties: Where permitted by law, such as from partners, service providers, or public sources.
If you provide us with personal information about someone else, you must ensure you have their consent to do so.
      
4. Why We Collect Personal Information We collect and use your personal information for the following purposes: 
 - To provide and improve our services.
 - To communicate with you, including responding to inquiries or sending updates.
 - To process payments or transactions (if applicable).
 - To comply with legal obligations.
 - To analyse website usage and enhance user experience.
 - For marketing purposes (e.g., newsletters), but only with your consent where required.
We will not use your information for purposes unrelated to those listed unless we obtain your consent or are required by law.
      
5. How We Disclose Your Personal Information 
We may disclose your personal information to: 
 - Legal Authorities: When required by law or to protect our rights.
 - Business Partners/Sponsors: With your consent, where relevant to our services.
We do not share your personal information with overseas recipients unless we have your explicit consent or it is necessary for our operations, in which case we will take reasonable steps to ensure compliance with Australian privacy laws.
 - If we disclose your personal information to overseas recipients, we will take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to a law or scheme providing substantially similar protection, unless you provide explicit consent otherwise.
      
6. How We Protect Your Personal Information 
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include: 
 - Secure storage of data (e.g., encrypted databases).
 - Access controls limiting who can view your information.
 - Regular security reviews and updates.
However, no online system is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.
 - **Data Breach Notification** In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). We will take prompt action to contain and mitigate any harm.
 
7. How Long We Keep Your Personal Information We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When it is no longer needed, we securely delete or de-identify it. 
      
8. Accessing and Correcting Your Personal Information 
Under the Australian Privacy Principles, you have the right to: 
 - Access: Request access to the personal information we hold about you.
 - Correction: Request that we correct any inaccurate, incomplete, or outdated information.
To make a request, contact us at [insert email or phone number]. We will respond within a reasonable timeframe (usually 30 days). We may refuse access in certain circumstances allowed by law, and we will provide reasons if we do so.
      
9. Cookies and Tracking Technologies 
Our website uses cookies to enhance your experience, analyse usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. ​We use cookies to collect technical information such as IP addresses and browsing behaviour. Essential cookies enable core website functionality, while non-essential cookies (e.g., for analytics) are only used with your consent. You can manage cookies via your browser settings..
      
10. Marketing and Opting Out 
If you have consented to receive marketing communications (e.g., newsletters), you may opt out at any time by: 
 - Clicking the "unsubscribe" link in our emails.
 - Contacting us at info@chmcc.org.au.
We will process your request promptly.
      
11. Complaints If you believe we have breached your privacy or mishandled your personal information, please contact us at [insert email or phone number]. We will investigate and respond within 30 days. If you’re unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
      
12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised "Effective Date." We encourage you to review this policy periodically.
      
13. Contact Us For any questions, requests, or concerns about this Privacy Policy or your personal information, please reach out to us: 
Email: info@chmcc.org.au
Address: PO Box 1466, Coffs Harbour NSW 2450

Terms and Conditions for Coffs Harbour Musical Comedy Company (CHMCC)

Last Updated: 26 June 2025 

Welcome to the Coffs Harbour Musical Comedy Company (CHMCC) website (www.chmcc.org.au). 

By accessing or using this website, you agree to be bound by these Terms and Conditions (T&Cs). If you do not agree, please refrain from using this site. 

1. About Us 

CHMCC is a not-for-profit, tax-deductible registered charity based in Coffs Harbour, New South Wales, Australia. Our mission is to promote musical comedy and community engagement through performances and events. These T&Cs govern your use of our website and interactions with our services, including ticket purchases and donations. 

2. Use of Website

 - Permitted Use: You may use this website to learn about CHMCC, purchase tickets, make donations, or engage with our content for personal, non-commercial purposes.
 - Prohibited Use: You must not use this website for unlawful purposes, to infringe intellectual property rights, or to harass, defame, or harm others. CHMCC reserves the right to restrict access to users who breach these terms.

3. Ticket Purchases 

 - Booking Process: Tickets for CHMCC performances are available through this website or authorized third-party platforms. All sales are subject to availability and confirmation of payment.
 - Pricing: Ticket prices are in Australian dollars (AUD) and include GST where applicable. Prices are subject to change without notice, but changes will not affect confirmed bookings.

Refunds and Exchanges:
 - Refunds are not provided for change of mind or failure to attend an event, except as required by Australian Consumer Law.
 - If an event is cancelled by CHMCC, you are entitled to a full refund or ticket exchange for a rescheduled performance (if available).
 - If an event is postponed, tickets remain valid for the new date unless otherwise stated. Refunds for postponements are at CHMCC’s discretion unless required by law.

Consumer Guarantees: Under Australian Consumer Law, our services (e.g., tickets, events) come with guarantees that they will be provided with due care and skill, be fit for purpose, and match their description. If a major failure occurs (e.g., an event is cancelled without rescheduling), you are entitled to a refund. For minor failures (e.g., a change in cast, technical difficulties), we may offer a remedy such as a partial refund or ticket exchange, at our discretion.

Force Majeure: CHMCC is not liable for failure to deliver services (e.g., event cancellations) due to circumstances beyond our reasonable control, such as natural disasters, government restrictions, or public health emergencies. In such cases, we will offer refunds or ticket exchanges as required by Australian Consumer Law or at our discretion.

4. Donations 

 - Tax Deductibility: CHMCC is a registered charity with Deductible Gift Recipient (DGR) status. Donations over $2 AUD may be tax-deductible for Australian taxpayers, subject to Australian Taxation Office (ATO) rules. Receipts will be issued upon request. If a donation is processed in error (e.g., duplicate payment), contact us at info@chmcc.org.au within 14 days to request a refund.
 - No Refunds: Donations are non-refundable unless processed in error (e.g., duplicate payments), in which case contact us within 14 days at info@chmcc.org.au.
 - Use of Funds: Donations support CHMCC’s charitable activities, including performances, community outreach, and operational costs. We reserve the right to allocate funds as needed to fulfil our mission.

   
5. Intellectual Property 

 - All content on this website (e.g., text, images, logos, performance materials) is owned by CHMCC or its licensors and protected by Australian copyright law.
 - You may not reproduce, distribute, or use our content without prior written permission, except for personal, non-commercial purposes (e.g., sharing event details with attribution).

6. Liability 

 - General Disclaimer: This website is provided "as is." CHMCC makes no warranties about its accuracy, completeness, or availability.
 - Limitation of Liability: To the extent permitted by law, CHMCC is not liable for any loss or damage arising from your use of this website, including technical issues, viruses, or reliance on its content.
 - Event Risks: Attendance at CHMCC events is at your own risk. We are not liable for personal injury, loss, or damage unless caused by our negligence.

 7. Third-Party Links 

This website may contain links to external sites (e.g., ticketing platforms). CHMCC is not responsible for the content, privacy practices, or availability of these sites. Use them at your own risk. 

8. Privacy 

Your personal information is handled in accordance with our Privacy Policy above, which complies with the Australian Privacy Principles. By using this site, you consent to the collection and use of your data as outlined therein. 

9. Age Restrictions: Some CHMCC events may have age restrictions due to content (e.g., mature themes). Age limits will be clearly stated on event pages and tickets. Minors under 16 must be accompanied by an adult unless otherwise specified.

10. Changes to Terms CHMCC may update these T&Cs at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website constitutes acceptance of the revised terms. 

11. Governing Law These T&Cs are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales. 

12. Contact Us For questions, complaints, or refund requests. 
Contact us at: 
Email: info@chmcc.org.au
Address: Coffs Harbour Musical Comedy Company, PO Box 1466, NSW, Australia 2450